Encounter An Emergency?

Certain severe conditions constitute an emergency. An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home, or would likely represent an imminent and substantial risk to the health and safety of its occupants.

Examples of emergency situations include the following

Total loss of heat between September 15 and May 15
Gas leak
Total loss of electricity
Total loss of water supply
Total sewage stoppage
Plumbing leakage that requires complete water shut-off
Major collapse of any part of the home’s exterior or interior structure
Major water penetration on the interior walls or ceiling
A large pool of standing water inside the home
Any situation where the home is considered uninhabitable for health or safety reasons

Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder’s control.

EMERGENCY PROCEDURES

For all warranted weekend and after hour’s emergencies: Call the contractor listed at the CONTACT INFORMATION PACKAGE first. If you do not receive a reply after 4 hours, please call us at 647-2383333. All non-warranted or out of warranty emergencies are the responsibility of the homeowner. For calls made to the contractor, which are determined to be non-warranted upon assessment, please be advised that there may be a charge for the service call, which will be at the homeowner’s expense. Before calling this emergency number, please refer to your service manual and the Tarion Performance Guidelines to determine if the condition falls under within the builder warranty period.

Emergency Services including AFTER HOURS: Please refer to your CONTACT INFORMATION PACKAGE for local individual contact names and phone numbers.

Email: info@quintessentialdevelopments.ca so we have a record of the emergency services.